FAQ

Each order requires a preparation time of 2 to 3 working days, plus the delivery time of the chosen carrier. The available delivery methods and their timeframes are shown at checkout and detailed in our Shipping Policy.

Yes, Click & Collect is free at our MAAS K-BEAUTY Korean Cosmetics shop, 178 Rue Ordener, 75018 Paris. Your order is available as soon as you receive the email telling you it is ready, usually within 2 hours, during opening hours: Monday to Saturday from 11 am to 1 pm and from 2 pm to 8 pm, Sunday from 2 pm to 7 pm. You then have 5 working days to collect it.

Delivery costs depend on the destination and the delivery method chosen. The exact amount is shown before you confirm your order. In mainland France, delivery is free for orders of €70 or more, and in-store Click & Collect is always free.

Yes, in mainland France delivery is free for orders of €70 or more. For other countries, delivery costs are calculated at checkout. In-store Click & Collect is always free.

We deliver to France and to many countries in Europe and around the world. The available destinations and their rates are shown at checkout.

A tracking number is sent to you when your order ships. For a Colissimo shipment, visit our Colissimo Tracking page.

Payment is secure and can be made by bank card, Apple Pay or Shop Pay, as well as the other methods shown at checkout.

You have 14 days from receipt of your order to exercise your right of withdrawal. Let us know your decision by email at sales@maas-kbeautyparis.com, then return the products within 14 days of that notification to: MAAS, 178 Rue Ordener, 75018 Paris, in their original packaging and in new condition. For hygiene reasons, unsealed or opened cosmetics cannot be returned. See our Return and Refund Policy.

Return shipping costs are your responsibility, unless the product does not conform due to our services: in that case, we will email you a "Colissimo Suivi Retour" label for a free return.

In the event of withdrawal, we refund all amounts paid, including standard delivery costs, no later than 14 days after being informed of your decision (the refund may be delayed until we receive the products or proof of their dispatch).

We offer a selection of cosmetics from Korean brands (K-beauty). For any question about the origin or composition of a product, contact us: we will be happy to help.

MAAS K-BEAUTY Korean Cosmetics is located at 178 Rue Ordener, 75018 Paris. The shop is open Monday to Saturday from 11 am to 1 pm and from 2 pm to 8 pm, and on Sunday from 2 pm to 7 pm. Our online chat is available Monday to Saturday from 10:30 am to 8 pm and on Sunday from 2 pm to 7 pm. We also offer an in-store skin diagnosis by appointment.

By phone on 01 42 58 54 57, by email at sales@maas-kbeautyparis.com, via the website chat or through our contact form.